If you just want to know about shop updates, get notifications when my fibre clubs have spaces, or hear about other things related to Hilltop Cloud...
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Enquiring about an order you've already placed?
You may find your answer in my shipping information here.
Tracking is not avaiable on any order (unless you chose to purchase it as an extra, or your order value was £100+), this is not a standard option on parcels posted in the UK.
Can I visit your shop?
Sorry, I work from home, and can't currently accept visitors. You can see my fibres in person at a large variety of UK fibre festivals, all over the country.
At the moment I am not able to accept custom orders.
I don't operate waiting lists for any of my clubs. Signing up is on a first come-first served basis for the Gradient Club. The Time Travellers Club has spaces available every month on the 16th.
If you're already a club member and need to change your card details, or need to cancel your membership you can do so by following this link.
If you're waiting for your first Time Travellers Club parcel please remember that this club operates 1 month behind the payment schedule. For example you pay in May for the parcel I send out in June. Occasionally this means you pay for the second parcel before your first has been sent. You will get every parcel that you have paid for. Please check the Ravelry Group for updates on club shipments each month.
The list of shows I'll be attending can be found here. This list is kept as up to date as possible, I often don't know if I have been allocated a space at a show until a few months before hand.
The UK has lots of great fibre festivals, and unfortunately I can't attend all of them. I just don't have enough hours in the day. If you would like to invite me to be a stall holder at an event you're organising then please get in touch with detailed information (costs, promotion, expected visitor numbers...) Currently my calendar of events is pretty much full, but I'll always consider new events. I am also available to run workshops and classes on a wide variety of spinning related subjects.